Hi There,
I'm Thanh Long
i am into
Ticket Support
Ticket-Support is a powerful support platform designed to streamline customer service operations. Built with Rails as the backend and Svelte for a smooth, responsive user experience, it offers a range of features to help teams manage tickets efficiently:
- Rich text editor for detailed and formatted comments
- Multi-parameter sorting by priority, status, and other criteria
- Debounced search for quick ticket retrieval
- Admin and client interfaces for tailored experiences
- Role management for agents, admins, and other team members
- Private internal notes for internal communication and collaboration
Ticket-Support is ideal for teams seeking a modern, user-friendly system to manage support tickets while keeping internal workflows organized and efficient.
Rails
Inertia
Svelte
Postgresql
NewstyleDirect
Fully control and manage all the aspects of the eCommerce business from:
- Design & develop all the relevant functions for the eCommerce websites (WordPress, PHP based)
- Optimized site performance, improving load times and responsiveness.
- Manage and monitor customer insight for better sale.
- Segment orders, customers, products to prepare for the retargeting campaigns
Wordpress
PHP
Universal WP Plugin
Design and Maintain a internal plugin using in 5+ Newstyledirect multisite
- Ability to deploy, update plugin using github api
- Added a customizable contact button for better lead capture.
- Implemented order spam prevention and IP blocking to reduce malicious activity.
- Built a custom warranty form to streamline customer service workflows.
- Integrate with Campaign Monitor to run email campaigns
- Thoughtful design architecture for better loading speed
PHP
HTML
CSS
Javascript
Migration CI
Engineered a zero-downtime migration process to without using heavy wordpress GUI.
- Cleaned up and restructured over 10 years of legacy database records.
- Replaced the outdated builder with a modern, more maintainable wordpress builder.
- Developed a one-command migration process to minimize complexity.
- Has dry-run flag for testing of migration
PHP
Internal Tool
A internal platform built for Newstyle Direct handle sales data from other partner.
- Excel to CSV with business logic to integrate with partner (Shippit & Quickbook)
- Process daily sale report into organized report for more customer insight
Svelte
Kit502
Full-stack Ruby on Rails event management platform with both client and admin functionality.
- My first ever project which set a passion in my new career
- Built a system where admins/moderators can create, update, and manage events.
- Developed a client-side experience allowing users to join events and interact via a built-in friend system.
- Friends system, Comments system, Searching, Filter (debounce with stimulus for better user experience without loading page
- Implemented a secure authentication system with password reset and account recovery features.
- What I have learned from this: How rails work, how to do write html as well as css and little bit of JS, It's not perfect, but I very proud of my first project
Ruby On Rails
Stimulus
HAML
CSS
Javascript
